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At MONEVA, we are committed to delivering your order with speed, care, and reliability. Every order is handled with precision to ensure it reaches you in perfect condition.

1. Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Delivery Options

We offer reliable nationwide delivery across South Africa:

Standard Delivery

• Estimated Time: 2–5 business days
• Cost: Calculated at checkout

Free Delivery

• Available on all orders over R750
• Automatically applied at checkout

3. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can monitor your delivery in real time.

4. Delivery Areas

We deliver nationwide within South Africa.

Delivery times may vary depending on your location, especially for remote or outlying areas.

5. Delays

While we aim to meet all delivery timelines, delays may occasionally occur due to:

• Courier service disruptions
• High order volumes
• Unforeseen circumstances beyond our control

MONEVA is not liable for delays caused by third-party courier services, but we will always assist in resolving any issues.

6. Incorrect Address

Please ensure that your delivery details are accurate at checkout.

MONEVA will not be responsible for orders delivered to incorrect addresses provided by the customer.

7. Damaged or Missing Orders

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with proof (photos), and we will resolve the issue promptly.

8. Contact

For delivery-related queries:

Email: admin@moneva.co.za
Brand: MONEVA